matejl Privacy Policy — How Your Personal Data Is Collected, Used, and Protected

When you register for a matejl account, we collect the personal details you submit — including your full name, date of birth, email address, Philippine mobile number, and preferred payment method. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your account correctly. We may also collect additional documents such as a government-issued ID when processing identity verification requests in line with Philippine regulations. Any information you provide when contacting our support team — such as queries about your account, deposits, or withdrawals — is also retained to help us resolve your concern efficiently. You are responsible for ensuring that all information you submit is accurate and kept up to date; outdated or incorrect details may delay account verification or payment processing. We do not collect sensitive personal information beyond what is strictly necessary to operate your account and comply with our legal obligations. All data you provide is stored securely and accessed only by authorised personnel.

When you visit the matejl platform — whether on a mobile browser or desktop — our systems automatically record certain technical information about your session. This includes your IP address, device type, operating system, browser version, pages visited, time spent on each section, and the links you clicked. We use this data to monitor platform performance, detect unusual activity, and improve the overall experience for Filipino players. Session data also helps us identify and fix technical issues quickly, so your access to the game lobby, slots, and sports betting sections remains smooth and uninterrupted. We may use cookies and similar tracking technologies to remember your preferences and keep your session active while you are logged in. You can manage cookie settings through your browser, though disabling certain cookies may affect how some features of the platform function. We do not use tracking technologies to build advertising profiles or share your browsing behaviour with external marketing networks.

To process deposits and withdrawals in Philippine pesos (₱), we collect the payment details you provide — such as your e-wallet account reference, bank account number, or other payment method identifiers accepted on the platform. Full card numbers and sensitive authentication credentials are never stored on our servers; payment processing is handled through secure, encrypted channels that comply with applicable financial security standards. We retain a record of your transaction history — including deposit amounts, withdrawal requests, dates, and statuses — for account management, dispute resolution, and regulatory compliance purposes. This transaction data may be reviewed by our compliance team if there is a concern about unusual account activity or a potential breach of our Terms and Conditions. We do not share your payment details with third parties except where required to complete a transaction or comply with a lawful request from Philippine authorities. All financial data is stored with strict access controls and is encrypted both in transit and at rest. If you have a question about a specific transaction, the FAQ page is the best starting point before contacting our support team.

matejl does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes — this is a firm commitment we make to every Filipino player on our platform. We may share limited data with trusted service providers who assist us in operating the platform, such as identity verification partners, payment processors, and technical infrastructure providers; all such partners are bound by strict confidentiality agreements and are only permitted to use your data for the specific purpose for which it was shared. In certain circumstances, we may be legally required to disclose personal information to Philippine government agencies, law enforcement bodies, or regulatory authorities — for example, in response to a valid court order or regulatory investigation. If matejl undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify registered members of any material change to how their data is shared, giving you the opportunity to review the updated terms before they take effect. We do not share your data with social media platforms or advertising networks. Your privacy is treated as a core operational responsibility, not an afterthought.

Under applicable Philippine data privacy law, you have the right to know what personal information we hold about you, to request a copy of that data, and to ask us to correct any inaccuracies. You also have the right to request the deletion of your personal data in certain circumstances — for example, if you close your account and there is no longer a legal basis for us to retain it. If you believe your data has been processed in a way that violates your rights, you have the right to lodge a complaint with the relevant Philippine data protection authority. You may also object to certain types of processing, such as the use of your data for profiling or direct communications, and we will honour such requests where they are consistent with our legal obligations. To exercise any of these rights, you can reach our support team using the contact details provided on the platform; we aim to respond to all data-related requests within a reasonable timeframe. We will never penalise you for exercising your data rights, and your account will not be affected solely because you made a privacy-related request. For more information about how we handle responsible gaming data specifically, please visit our Responsible Gaming page.

We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include encrypted data storage, secure login protocols, access controls limited to authorised staff, and regular security reviews of our systems and processes. We retain your personal data for as long as your account is active and for a reasonable period thereafter as required by Philippine law, financial regulations, or our internal compliance policies. When data is no longer needed and there is no legal obligation to retain it, we securely delete or anonymise it. This Privacy Policy may be updated from time to time to reflect changes in our operations, applicable law, or regulatory guidance; when we make material changes, we will notify registered members by email or through a prominent notice on the platform. The most current version of this policy will always be available on this page, and the effective date will be clearly displayed. If you have any questions about this policy or your data, please visit our FAQ page or contact our support team directly at: [email protected]